Thank you for shopping at shopwise-int. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns:

We accept returns within six months from the date of purchase if there’s a reasonable reason. However, to be eligible for a return, the bar code of your item containing box must be preserved in the same condition that you received it. However, the product must not show any sign of physical forces like a fall or immersion in water (when applicable). Furthermore, the customer is supposed to send it to our showroom in registered post (along with your bank account details in writing), and the postal charges should be borne by the customer.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your bank account which is likely to be complete within 05 working days. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

We usually send items to you in factory sealed packs. Therefore, we do not expect to provide product exchange facilities unless mentioned otherwise.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

Gift cards

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs (registered postal charges) for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

We try our best to process your refunds within 05 working days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your bank.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free